عربي ُEnglish

Privacy policy

At CTF, we are committed to protecting the privacy of our users. We collect, use, and safeguard your personal information in accordance with the laws and regulations of the Kingdom of Saudi Arabia. By using the app, you agree to the following Privacy Policy:

 

1. Information We Collect

When you use the app, we may collect the following information:

 

  • Personal Information: such as your name, mobile number, email address, and ID or residency number (for drivers).
  • Location Data: to accurately determine your location for service delivery.
  • Technical Data: such as device type, operating system, IP address, and usage data to enhance app performance.

 

2. How We Use Your Information

  • The collected data is used for the following purposes:
  • To process and deliver your service requests.

 

  • To verify your identity and activate your account.
  • To improve the quality of our services and user experience.
  • To contact you regarding your orders, updates, or offers.
  • To comply with legal and regulatory requirements. \r\n

3. Information Sharing

  • We do not sell or rent your personal data to third parties.
  • Some data may be shared with trusted partners (e.g., payment gateways, delivery providers) solely for the purpose of fulfilling your service.

  • We will not disclose your data unless required by a court order or official government request.

 

4. Data Protection

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, modification, loss, or disclosure. This includes encryption, firewalls, and access controls.

 

5. User Rights

  • You have the right to access your personal data at any time.

 

  • You can edit or delete your data through your account settings or by contacting our support team.
  • You may opt out of marketing communications at any time.

6. Location Policy

Your real-time location is collected during app usage to facilitate order delivery. This data is used solely for improving your experience and is not shared with third parties unless legally required.

7. Policy Updates

We may update this policy from time to time. You will be notified of any significant changes.
\r\nYour continued use of the app after updates indicates your acceptance of the revised terms.

8. Contact Us

For any inquiries or requests related to privacy, you can contact us via: email or phone